Refund policy

Return & Refund Policy

At Smokes Hub, customer satisfaction is our priority. Please read our policy carefully before purchasing.

Eligible for Exchange:

• Device is dead on arrival (DOA) — not working when first opened
• Wrong product delivered
• Damaged packaging upon delivery

Not Eligible for Return:

• Opened or used disposable vapes
• Change of mind or flavour preference
• Products purchased on sale or discount

How to Claim:
Contact us within 24 hours of delivery via WhatsApp or our website. Provide an unboxing video as proof — claims without video cannot be processed.

Exchange Process:
Valid claims will be exchanged with the same product or store credit. No cash refunds are issued.

Note: All our products are authentic and quality-checked before dispatch. We do not accept returns due to personal preference.